The Patient Record Scorecard

City of Hope Duarte Cancer Center

1500 E Duarte Rd Duarte, CA

A provider earns five stars if they:

Send records in five days or less. Accept external request forms (i.e., not requiring that patients use a specific form. Provide patients their records for free.

HIPAA Compliant Components

  1. Accepts requests by email or fax
  2. Sends records in format request and to requested designee
  3. Sends records in 30 days or less
  4. No unreasonable fees

HIPAA-Compliant Components

  • Yes

    Accepts Record Requests via Email or Fax

  • Yes

    Sent in Form and Format Requested

  • 0

    Days To Receive Records 13.26 Average

  • $0.00

    Fees Charged

Ease of Access

  • 1

    Follow-Up Communications 1.2 Average

  • 0

    Escalations to Supervisor 0.43 Average

  • Yes

    Accepts HIPAA-Compliant Request Forms

  • Yes

    Sent in 5 Days or Less