The Patient Record Scorecard

City of Hope Duarte Cancer Center

1500 E Duarte Rd Duarte, CA

A provider earns one star if they:

Failed to meet all four of the HIPAA compliant components. This provider accepted requests by mail or by fax but failed to send records in the form and format (electronic) requested by the patient.

HIPAA Compliant Components

  1. Accepts requests by email or fax
  2. Sends records in format request and to requested designee
  3. Sends records in 30 days or less
  4. No unreasonable fees

ESCALATION TO SUPERVISOR

1

Escalations required for each request

2

Average number of escalations* * Based on scored institutions.

2

1

1 escalation
12 escalations
This provider performed better than 21 of the 51 providers contacted.

DAYS TO SEND

6

Number of days it took provider to send records after contacting

8

Average number of days taken to send* * Based on scored institutions.

8

6

1 Day
35 Days
This provider performed better than 24 of the 51 providers contacted.