Fred Hutchinson Cancer Research Center

St Vincent Medical Group

Frederick Internal medicine and Endocrinology Services

Stanford Ear Clinic

Gastroenterology Consultants of San Antonio

Strong Memorial Hospital

Good Samaritan Hospital San Jose

Summa Akron City Hospital

Goodall Hospital

Surgical Oncology Associates of South Texas

Grady Memorial Hospital

Sutter Buttes Imaging

Grossmont Surgical Associates

Tahoe Forest Cancer Center

Gwinnett Medical Center Lawrenceville

Tamalpais Internal Medicine

Hackensack University Medical Center

Texas Health Cleburne

The Angeles Clinic

The Center for Mental Health

Harbor Behavioral Health

The San Antonio Orthopaedics Group

Health Texas

The START Center for Cancer Care

Healthcare Partners

Thomas Jefferson University Hospital

Heart of Florida Regional Medical Center

Touchstone Imaging Flower Mound

Hoag Hospital Irvine

Tri-County Family Medicine

Hospital for Special Surgery

Tufts Medical Center

Hospital of the University of Pennsylvania

UCLA Medical Center

Houston Methodist Hospital

Unison Behavioral Health

ID Doctors PA

University Hospital – MU Health Care

Indiana Blood and Marrow Transplantation

University of Texas MD Anderson Cancer Center

Indiana University Health – North Hospital

Valley Medical Center

Invitae Corporation

Vanderbilt University Medical Center

Virginia Mason Hospital and Seattle Medical Center

IU Health University Hospital

Washington Regional Medical Center

IU Simon Cancer Center

Dr. Kathleen Hutton

Weill Cornell Medicine

Kingwood Medical Center

White Plains Hospital

Lake Wales Medical Center

Witham Health Services

Lakeland Regional Medical Center

Women Partners in OB/GYN

Lancaster General Hospital

El Camino Hospital Mountain View Campus

Lee Memorial Hospital

Lincoln Health – Miles Campus

Madison County Medical Group

5th Avenue Millenium Aesthetic Surgery

Maine Medical Center – Bramhall Campus

ABC Medical

Marin Cancer Center

Mayo Clinic Rochester

Marin Gastroenterology

Stanford Healthcare

UCSF Medical Center – Mission Bay (UCSF Medical Center)

Advantagecare Physicians

UCSF Benioff Children’s Hospital San Francisco (UCSF Medical Center)

Marin General Hospital

UCSF Gynecology (UCSF Medical Center)

UCSF Center for Reproductive Health (UCSF Medical Center)

UCSF Helen Diller Comprehensive Cancer Center (UCSF Medical Center)

Alazar Medical Group

Marshall Hospital

UCSF Medical Center – Parnassus (UCSF Medical Center)

OBGYN Partners for Health (Stanford Healthcare)

UCSF Medical Center – Mount Zion (UCSF Medical Center)

Atlantic Health Morristown Medical Center

Martin’s Point Healthcare

Mayo Clinic Arizona

Mayo Clinic Minnesota (Methodist Campus)

Evanston Hospital (NorthShore University Health System)

Baptist Hospitals of SE Texas

Froedtert Hospital (Froedtert and Medical College of Wisconsin)

Massachusetts General Hospital

California Pacific Medical Center – California Campus (Sutter Health)

CPMC Imaging (Sutter Health)

Baylor Scott and White Family

One Medical

McLaren Oakland

North Valley Breast Clinic (Dignity Health)

Cascade Family Medical Center

Beverly Hills Cancer Center

Patients’ Hospital of Redding

Medical City Plano

Mercy Medical Center – Redding (CommonSpirit Health)

Shasta Regional Medical Center

Boone Hospital Center

Baptist Hospital of Miami (Baptist Health South Florida)

Mercy Health St. Vincent Medical Center

South Miami Hospital (Baptist Health South Florida)

Eastside Radiation Oncology

Borg Imaging

Central Park Hematology and Oncology

Mercy Hospital Northwest Arkansas

Dr. Alysan Goldfarb

Providence Saint John’s Health Center (Providence Health & Services)

Brigham and Women’s Cardiology

Boca Raton Regional Hospital (Baptist Health South Florida)

Methodist Hospital of Sacramento

Memorial Sloan Kettering Cancer Center

Washington Hospital Healthcare System

Brooklyn VA Medical Center

Montefiore Hospital (Montefiore Health System)

Midcoast Hospital

Palo Alto Medical Foundation – Fremont Center (Sutter Health)

Palo Alto Medical Foundation – Dublin City Center (Sutter Health)

Capital Health Medical Center Hopewell

Northwestern Memorial Hospital (Northwestern Medicine)

Mills Peninsula Hospital

UChicago Medicine (University of Chicago Medicine)

Rush University Medical Center

Cardiology Consultants of North Morris

Dr. Scott Kramer

Mount Sinai Hospital Medical Center

Dr. Hemant D Patel

Los Alamitos Medical Center

Central Maine Medical Center

WellStar Kennestone Women’s Imaging Center (WellStar Health System)

Nevada Brain and Spine

Marietta OB/GYN Affiliates

Northwest Community Hospital (Northwest Community Healthcare)

Central Ohio Primary Care

Illinois Bone & Joint Institute

New England Cancer Specialists

Scripps Green Hospital (Scripps Health)

Scripps Memorial Hospital Encinitas (Scripps Health)

Choice Cancer Care

Tri-City Medical Center

New Jersey Regenerative Institute

Mission Hospital (St. Joseph Health)

City of Hope Duarte Cancer Center

Christiana Care Breast Center

Billings Clinic (Mayo Clinic Care Network)

New York Presbyterian Hospital

University Diagnostic Medical Imaging

University of Colorado Hospital

Christus SE Texas St. Elizabeth

North Central Baptist Hospital

Columbus Oncology and Hematology Associates

Northeast Endocrinology Associates PA

Community Hospital Anderson

Northern Light Mercy Hospital – Fore River Campus

Community Hospital North

NorthStar Orthopedics

CPMC Davies (Sutter Health)

Dana Farber/Brigham and Women’s Cancer Center Yawkey

NW Medical Center at Springdale

Digestive Health Associates of TX

Ochsner Medical Center of Kenner

Dr. Andre Goy

Ohio Health Sports Medicine and Primary Care

Dr. Ari Baron

Orange Advanced Imaging

Dr. David Hughes

Ochsner LSUHSC Monroe (formerly E A Conway Hospital)

Dr. Hisham Bismar

Peninsula Diagnostic Imaging

Performance Spine and Sports Specialists

Dr. James Greenberg

PET/CT Las Colinas

Dr. Michael Bozuk

Phoenixville Hospital

Dr. Greg Randolph Pahnke

PMA Medical Specialists

Dr. Paul Mauer

Pontiac General Hospital

Dr. Rina Jain

PRMA Plastic Surgery

Anne Arundel Medical Center

Radiology and Imaging Specialists

Dr. Curtis M. Henn

River Valley Family Practice

Dr. David J. Silverstein and Associates

River Valley Medical Center

Dr. Louis Hammerman

Riverchase Dermatology

Dr. Marie-Anne Draoui

Dr. Robert J. Tozzi

Dr. Masaki Oishi

Robert Wood Johnson University Hospital Hamilton

Dr. Robin Davis

Scarsdale Medical Group

Dr. Lindsay Romak

Seattle Cancer Care Alliance Northwest Hospital

Elizabeth Wende Breast Care

Sharp Grossmont Hospital

Emory University Hospital

Southwest Cancer Surgery

Family Health Associates

Spring Valley Hospital Medical Center

Family Health Centers of San Diego

St Francis Hospital

Fitzgibbon Hospital

St Francis Hospital and Health Center South Campus

Fox Chase Cancer Center

St Mary’s Medical Center

The Patient
Record Scorecard

Showing medical record providers’ compliance with the HIPAA Right of Access based on patient requests.

Providers without a score:

View the HIPAA Right of Access Survey to see an indication of compliance.

What does it mean to be compliant with the HIPAA Right of Access?

Record requests must be accepted by email or fax.

Records must be sent in the format requested - if that format can be readily produced - and to the designated recipient.

Records must be sent within 30 days.

No unreasonable fees should be charged for records.

When you’re sick, and you’re frightened, and you’re fighting for your life, that is not the time to have trouble gathering your data.

YVETTE
Diagnosed with Ovarian Cancer,
September 2, 2016

Patient Stories

Play Video
"Getting my records was so difficult, it was easier to repeat the tests for every new provider I saw."

Tamira

Diagnosed with breast cancer, May 16, 2016

Play Video
"I am a cancer warrior, and data is one of my most powerful weapons."

Yvette

Diagnosed with Ovarian Cancer, September 2, 2016

Play Video
"I need to get my records in a timely fashion so I can go about planning my treatment path"

Susan

Metastatic breast cancer since March 2014

Highlighting Five-Star Providers

“We have had multiple requests sent to Dana Farber/Brigham and Women’s, and from the beginning they have stayed on top of every request and fulfilled them within 3-5 days. As a renowned cancer care facility, we know they are busy, and we appreciate that they prioritize patient requests.”

Lisa Taylor

Sr. Health Records Specialist
Ciitizen
 

“CPMC Davies is part of Sutter Health, so the volume of requests across all of their locations is high. They reach out to us directly to confirm requests, which we usually have to do ourselves. In the most recent request, they sent records in just three days. Having these records promptly can be critical for a cancer patient.”

Lisa Taylor

Sr. Health Records Specialist
Ciitizen
 

Our Supporters

Organizations that support putting the patient, and their right to access all of their medical information, first.

The HIPAA Right of Access Webinar Series

Join Deven McGraw, Chief Regulatory Officer at Ciitizen, to discuss HIPAA Right of Access regulations, increased OCR enforcement, removing unnecessary friction, and putting patients first.

Sign up to receive information about:

Patient Record Scorecard updates, upcoming HIPAA Right of Access webinars, personalized webinars for your team, in-person feedback about improving your score,  and more.

The Patient Record Scorecard Methodology

The Patient Record Scorecard grades health care providers on how well they comply with a patient’s request, under the HIPAA Privacy Rule, to get copies of their medical records. Although there are a number of state laws that set a higher bar for patient access to records, only compliance with the HIPAA Privacy Rule was evaluated.

The score – between 1 to 5 stars – is based on the response of health care providers to one or more actual records requests submitted by patients (the patients request that their information be sent directly to Ciitizen in order to be populated into their Ciitizen personal record accounts). Ciitizen supports these requests by following up with each provider to make sure they get fulfilled.

The goal of the Patient Record Scorecard is to encourage and guide every health care provider to ultimately reach and maintain five stars. 

How we reach the score

The star ratings are based on compliance with four key components of the HIPAA Right of Access:

Accepts requests by email or fax: Providers may not create a barrier to access by requiring patients to submit requests in person or by mail. (45 CFR 164.524(b)(1), https://www.hhs.gov/hipaa/for-professionals/faq/2036/can-an-individual-through-the-hipaa-right/index.html)

Sent in format requested to the patient’s designated recipient: The provider sends the records in the format the patient requests, which is in digital form by email for text, CD for images, and sends it to the third party designated by the patient. (45 CFR 164.524(c)(2)(ii) & (c)(3)(ii), https://www.hhs.gov/hipaa/for-professionals/faq/2036/can-an-individual-through-the-hipaa-right/index.html)

Sent within 30 days*: The provider responds to the request within 30 days of receipt. (45 CFR 164.524(b)(2)(i))

*Providers can get credit for meeting the “within 30 days” component if within 30 days they provide a written statement of reasons for the delay and the date by which the records will be provided, and if the records are received within 60 days of receipt.

No unreasonable fees: Providers may only charge reasonable, cost-based (i.e., minimal) fees to cover labor costs of copying and supplies. (45 CFR 164.524(c)(4))

Star Ratings

One-Star - Non-HIPAA compliant

Providers get one star for accepting an access request from a patient by fax or e-mail. This means the provider at least has a HIPAA-compliant process in place for accepting patient record requests (for example, the patient is not asked to mail in a request or make the request in person).

Two-Stars - HIPAA compliant Substantial intervention

A provider earns two stars if they:

  • Meet all four of the HIPAA compliant components
  • Request had to be escalated more than once to a supervisor or the provider’s privacy official to ensure it was fulfilled in compliance with HIPAA. The need for intervention puts undue burden on the patient.

Three-Stars - HIPAA compliant with minimal intervention

A provider earns three stars if they:

  • Meet all four of the HIPAA compliant components
  • Request required only one escalation to a supervisor or chief privacy officer to educate, and bring to their attention, that staff were not meeting HIPAA requirements.

Four-Stars - HIPAA compliant with seamless process

A provider earns four stars if they:

  • Meet all of the HIPAA-compliant components
  • Request was processed seamlessly (i.e. without the need for any additional escalations to supervisors or privacy officials).

Five-Stars - HIPAA compliant and patient focused

Providers who earn five stars go above and beyond to put patients first by doing the following:

  • Send records in five days or less
  • Accept external request forms (i.e., not requiring that patients use a specific form)
  • Provide patients their records for free

For those health care providers where more than one request was submitted, the score reflects the provider’s performance based on the most recent records request. The Scorecard will be revised every three to six months to include new entries and updated scores from existing providers.

Five-Star Providers

Institution

Location

  • 5th Avenue Millennium Aesthetic Surgery
  • NEW YORK, NY
  • ABC Medical
  • DALLAS, TX
  • Alazar Medical Group
  • CLEBURNE, TX
  • Boone Hospital Center
  • COLUMBIA, MO
  • Central Maine Medical Center
  • LEWISTON, ME
  • Choice Cancer Care
  • IRVING, TX
  • Columbus Oncology and Hematology Associates
  • COLUMBUS, OH
  • Community Hospital Anderson
  • ANDERSON, IN
  • Community Hospital North
  • INDIANAPOLIS, IN
  • CPMC Davies (Sutter Health)
  • SAN FRANCISCO, CA
  • Dana-Farber/Brigham and Women’s Cancer Center Yawkey
  • BOSTON, MA
  • El Camino Hospital Mountain View
  • MOUNTAIN VIEW, CA
  • Family Health Associates
  • AUBURN, ME
  • Family Health Centers of San Diego
  • SAN DIEGO, CA
  • Fred Hutchinson Cancer Research Center
  • SEATTLE, WA
  • Grady Memorial Hospital
  • ATLANTA, GA
  • Grossmont Surgical Associates
  • LA MESA, CA
  • Healthcare Partners
  • LAS VEGAS, NV
  • Heart of Florida Regional Medical Center
  • DAVENPORT, FL
  • Hoag Hospital Irvine
  • IRVINE, CA
  • Lake Wales Medical Center
  • LAKE WALES, FL
  • Mayo Clinic Minnesota (Methodist Campus)
  • ROCHESTER, MN
  • Medical City Plano
  • PLANO, TX
  • Mount Sinai Hospital Medical Center
  • NEW YORK, NY
  • Nevada Brain and Spine
  • LAS VEGAS, LV
  • New York Presbyterian Hospital
  • NEW YORK, NY
  • Peninsula Diagnostic Imaging
  • SAN MATEO, CA
  • Phoenixville Hospital
  • PHOENIXVILLE, PA
  • Pontiac General Hospital
  • PONTIAC, MI
  • Seattle Cancer Care Alliance Northwest Hospital
  • SEATTLE, WA
  • St Francis Hospital and Health Center South Campus
  • INDIANAPOLIS, IN
  • Unison Behavioral Health
  • TOLEDO, OH
  • Weill Cornell Medicine
  • NEW YORK, NY
  • Women Partners in OB/GYN
  • SAN ANTONIO, TX
  • Mayo Clinic Arizona
  • PHOENIX, AZ
  • One Medical
  • SAN FRANCISCO, CA
  • Shasta Regional Medical Center
  • REDDING, CA
  • Eastside Radiation Oncology
  • NEW YORK, NY
  • Central Park Hematology and Oncology
  • NEW YORK, NY
  • Boca Raton Regional Hospital (Baptist Health South Florida)
  • BOCA RATON, FL
  • Scott Kramer MD
  • FREMONT, CA
  • Marietta OB/GYN Affiliates
  • MARIETTA, GA