The Patient Record Scorecard

A deep analysis showing how medical record providers comply with the HIPAA Right of Access based on patient requests.

Scorecard reflects responses to patient requests for access from 2/10/19 – 9/30/19. Scoring is ongoing.
Contact us about your institution’s score.

Health Institution

Score

Reported As Of

Non-HIPAA compliant

HIPAA compliant Substantial intervention

HIPAA compliant Minimal intervention

HIPAA compliant Seamless process

HIPAA compliant Patient focused

5th Avenue Millenium Aesthetic Surgery 1125 5th Avenue, New York, NY, 10128

9/30/19

ABC Medical 8 Medical Parkway Plaza II, Suite 106, Dallas, TX, 10128

9/30/19

Advantagecare Physicians 500 5th Avenue, New York, NY, 10036

9/30/19

Alazar Medical Group 895 N Nolan River Road, Suite 102, Cleburne, TX, 76033

9/30/19

Anne Arundel Medical Center 2001 Medical Parkway, Annapolis, MD, 21401

9/30/19

Atlantic Health Morristown Medical Center 100 Madison Avenue, Morristown, NJ, 07960

9/30/19

Baptist Hospital of Miami (Baptist Health South Florida) 8900 North Kendall Drive, Miami, FL

7/2/19

Baptist Hospitals of SE Texas 3080 College Street, Beaumont, TX, 77701

9/30/19

Baylor Scott and White Family 1110 Parker Square Road, Flower Mound, TX, 75028

9/30/19

Beverly Hills Cancer Center 8900 Wilshire Blvd Suite 200, Beverly Hills, CA, 90211

9/30/19

Billings Clinic (Mayo Clinic Care Network) 801 North 29th St, Billings, MT

7/2/19

Boca Raton Regional Hospital (Baptist Health South Florida) 800 Meadows Road, Boca Raton, FL

7/2/19

Boone Hospital Center 1600 E Broadway, Columbia, MO, 65201

9/30/19

Borg Imaging 2263 Clinton Avenue South, Rochester, NY, 14618

9/30/19

Brigham and Women’s Cardiology 75 Francis Street, Boston, MA, 02115

9/30/19

Brooklyn VA Medical Center 800 Poly Place, Brooklyn, NY, 11209

9/30/19

California Pacific Medical Center – California Campus (Sutter Health) 2333 Buchanan Street, San Francisco, CA

7/2/19

Capital Health Medical Center Hopewell 1 Capital Way, Pennington, NJ, 08534

9/30/19

Cardiology Consultants of North Morris 356 US Highway 46, Mountain Lakes, NJ, 07046

9/30/19

Cascade Family Medical Center 2134 Eureka Way, Redding, CA

7/2/19

Central Maine Medical Center 300 Main Street, Lewiston, ME, 04240

9/30/19

Central Ohio Primary Care 4030 Henderson Road, Columbus, OH, 43220

9/30/19

Central Park Hematology and Oncology 12 East 86th St, New York, NY

7/2/19

Choice Cancer Care 7415 Las Colinas Blvd #100, Irving, TX, 75063

9/30/19

Christiana Care Breast Center 4701 Ogletown Stanton Road, Newark, DE, 19713

9/30/19

Christus SE Texas St. Elizabeth 2830 Calder Avenue, Beaumont, TX, 77702

9/30/19

City of Hope Duarte Cancer Center 1500 E Duarte Rd, Duarte, CA

7/2/19

Columbus Oncology and Hematology Associates 810 Jasonway Avenue A, Columbus, OH, 43214

9/30/19

Community Hospital Anderson 1515 N. Madison Avenue, Anderson, IN, 46011

9/30/19

Community Hospital North 7150 Clearvista Drive, Indianapolis, IN, 46256

9/30/19

CPMC Davies (Sutter Health) 45 Castro Street, San Francisco, CA, 94114

9/30/19

CPMC Imaging (Sutter Health) 1375 Sutter St #101, San Francisco, CA, 94109

9/30/19

Dana Farber/Brigham and Women’s Cancer Center Yawkey 450 Brookline Avenue, Boston, MA, 02215

9/30/19

Digestive Health Associates of TX 3342 Preston Road #200, Plano, TX, 75093

9/30/19

Dr. Alysan Goldfarb 1185 Park Ave # 1A, New York, NY

7/2/19

Dr. Andre Goy 92 2nd Street, Hackensack, NJ, 07601

9/30/19

Dr. Ari Baron 2100 Webster Street #225, San Francisco, CA, 94115

9/30/19

Dr. Curtis M. Henn 3800 Reservoir Road NW, Washington, DC, 20007

9/30/19

Dr. David Hughes 120 Pine Avenue, Oldsmar, FL, 34677

9/30/19

Dr. David J. Silverstein and Associates 2920 Marietta Avenue, Lancaster, PA, 17601

9/30/19

Dr. Greg Randolph Pahnke 4701 Ogletown Stanton Road, Newark, DE, 19713

9/30/19

Dr. Hemant D Patel 2333 Mowry Ave # 200, Fremont, CA

7/2/19

Dr. Hisham Bismar 1807 South Freeway #362, Burleson, TX, 76028

9/30/19

Dr. James Greenberg 2299 Post Street #205, San Francisco, CA, 94115

9/30/19

Dr. Kathleen Hutton 1441 Avocado Avenue #309, Newport Beach, CA, 92660

9/30/19

Dr. Lindsay Romak 4701 Ogletown Stanton Road, Newark, DE, 19713

9/30/19

Dr. Louis Hammerman 360 Hawkins Place, Boonton, NJ, 07005

9/30/19

Dr. Marie-Anne Draoui 106 Irving Street NW Suite 4400, Washington, DC, 20010

9/30/19

Dr. Masaki Oishi 12121 Richmond Avenue #324, Houston, TX, 77082

9/30/19

Dr. Michael Bozuk 3855 Cypress Drive #202, Petaluma, CA, 94954

9/30/19

Dr. Paul Mauer 2655 Ridgeway Avenue Suite 460, Rochester, NY, 14626

9/30/19

Dr. Rina Jain 3750 Convoy Street Suite 201, San Diego, CA, 92111

9/30/19

Dr. Robert J. Tozzi 155 Polifly Road #106, Hackensack, NJ, 07601

9/30/19

Dr. Robin Davis 1133 21st Street NW Building 2 6th Floor, Washington, DC, 20036

9/30/19

Dr. Scott Kramer 2333 Mowry Ave., Suite 201, Fremont, CA

7/2/19

Eastside Radiation Oncology 61 E 77th St, New York, NY

7/2/19

El Camino Hospital Mountain View Campus 2500 Grant Road, Mountain View, CA, 94040

9/30/19

Elizabeth Wende Breast Care 170 Sawgrass Drive, Rochester, NY, 14620

9/30/19

Emory University Hospital 1364 Clifton Road NE, Atlanta, GA, 30322

9/30/19

Evanston Hospital (NorthShore University Health System) 2650 Ridge Ave, Evanston, IL

7/2/19

Family Health Associates 190 Stetson Road, Auburn, ME, 04210

9/30/19

Family Health Centers of San Diego 823 Gateway Center Way, San Diego, CA, 92102

9/30/19

Fitzgibbon Hospital 2305 S. Highway 65, Marshall, MO, 65340

9/30/19

Fox Chase Cancer Center 333 Cotman Avenue, Philadelphia, PA, 19111

9/30/19

Fred Hutchinson Cancer Research Center 1100 Fairview Avenue N, Seattle, WA, 98109

9/30/19

Frederick Internal medicine and Endocrinology Services 65C Thomas Johnson Drive, Frederick, MD, 21702

9/30/19

Froedtert Hospital (Froedtert and Medical College of Wisconsin) 9200 West Wisconsin Avenue, Milwaukee, WI

7/2/19

Gastroenterology Consultants of San Antonio 1248 Austin Highway, San Antonio, TX, 78258

9/30/19

Good Samaritan Hospital San Jose 2425 Samaritan Drive, San Jose, CA, 95124

9/30/19

Goodall Hospital 10 Goodall Drive, East Waterboro, ME, 04030

9/30/19

Grady Memorial Hospital 80 Jesse Hill Jr Drive SE, Atlanta, GA, 30303

9/30/19

Grossmont Surgical Associates 5565 Grossmont Center Drive Building 1 Suite 221, La Mesa, CA, 91942

9/30/19

Gwinnett Medical Center Lawrenceville 1000 Medical Center Boulevard, Lawrenceville, GA, 30046

9/30/19

Hackensack University Medical Center 30 Prospect Avenue, Hackensack, NJ, 07601

9/30/19

Harbor Behavioral Health 6629 West Central Avenue, Toledo, OH, 43617

9/30/19

Health Texas 2961 Mossrock, San Antonio, TX, 78230

9/30/19

Healthcare Partners 7650 S Dean Martin Drive, Las Vegas, NV, 89139

9/30/19

Heart of Florida Regional Medical Center 40100 US Highway 27, Davenport, FL, 33837

9/30/19

Hoag Hospital Irvine 16200 Sand Canyon Avenue, Irvine, CA, 92618

9/30/19

Hospital for Special Surgery 535 East 70th Street, New York, NY, 10021

9/30/19

Hospital of the University of Pennsylvania 3400 Spruce Street, Philadelphia, PA, 19104

9/30/19

Houston Methodist Hospital 6565 Fannin Street, Houston, TX, 77030

9/30/19

ID Doctors PA 6537 Preston Road, Plano, TX, 75024

9/30/19

Illinois Bone & Joint Institute 9000 Waukegan Road, Suite 200, Morton Grove, IL

7/2/19

Indiana Blood and Marrow Transplantation 8111 S Emerson Avenue Suite 207, Indianapolis, IN, 46237

9/30/19

Indiana University Health – North Hospital 11700 N Meridian Street, Carmel, IN, 46032

9/30/19

Invitae Corporation 1400 16th Street, San Francisco, CA, 94103

9/30/19

IU Health University Hospital 550 N University Blvd, Indianapolis, IN, 46202

9/30/19

IU Simon Cancer Center 535 Barnhill Drive, Indianapolis, IN, 46202

9/30/19

Kingwood Medical Center 22999 US Highway 59N, Kingwood, TX, 77339

9/30/19

Lake Wales Medical Center 410 South 11th Street, Lake Wales, FL, 33853

9/30/19

Lakeland Regional Medical Center 1324 Lakeland Hills Blvd, Lakeland, FL, 33805

9/30/19

Lancaster General Hospital 555 N Duke Street, Lancaster, PA, 17602

9/30/19

Lee Memorial Hospital 2776 South Cleveland Avenue, Fort Myers, FL, 33901

9/30/19

Lincoln Health – Miles Campus 35 Miles Street, Damariscotta, ME, 04543

9/30/19

Los Alamitos Medical Center 3751 Katella Ave, Los Alamitos, CA

7/2/19

Madison County Medical Group 705 Phillips Place, Huntsville, AR, 72740

9/30/19

Maine Medical Center – Bramhall Campus 22 Bramhall Street, Portland, ME, 04102

9/30/19

Marietta OB/GYN Affiliates 699 Church St #220, Marietta, GA

7/2/19

Marin Cancer Center 1350 S Eliseo Drive, Greenbrae, CA, 94904

9/30/19

Marin Gastroenterology 200 Tamal Plaza Suite 200, Novato, CA, 94945

9/30/19

Marin General Hospital 250 Bon Air Road, Greenbrae, CA, 94904

9/30/19

Marshall Hospital 1100 Marshall Way, Placerville, CA, 95667

9/30/19

Martin’s Point Healthcare 331 Veranda Street Building 6, Portland, ME, 04103

9/30/19

Massachusetts General Hospital 55 Fruit Street, Boston, MA, 02114

9/30/19

Mayo Clinic Arizona 5777 E. Mayo Blvd., Phoenix, AZ

7/2/19

Mayo Clinic Minnesota (Methodist Campus) 201 W Center Street, Rochester, MN, 55902

9/30/19

Mayo Clinic Rochester 200 First Street SW, Rochester, MN, 55905

9/30/19

McLaren Oakland 50 N Perry Street, Pontiac, MI, 48342

9/30/19

Medical City Plano 3901 W 15th Street, Plano, TX, 75075

9/30/19

Memorial Sloan Kettering Cancer Center 1275 York Ave, New York, NY, 10065

9/30/19

Mercy Health St. Vincent Medical Center 2213 Cherry Street, Toledo, OH, 43608

9/30/19

Mercy Hospital Northwest Arkansas 2710 S Rife Medical Lane, Rogers, AR, 72758

9/30/19

Mercy Medical Center – Redding (CommonSpirit Health) 2175 Rosaline Ave, Redding, CA

7/2/19

Methodist Hospital of Sacramento 7500 Hospital Drive, Sacramento, CA, 95823

9/30/19

Midcoast Hospital 123 Medical Center Drive, Brunswick, ME, 04011

9/30/19

Mills Peninsula Hospital 1501 Trousdale Drive, Burlingame, CA, 94010

9/30/19

Mission Hospital (St. Joseph Health) 27700 Medical Center Rd., Mission Viejo, CA

7/2/19

Montefiore Hospital (Montefiore Health System) 111 East 210th Street, Bronx, NY

7/2/19

Mount Sinai Hospital Medical Center 1 Gustave L. Levy Place, New York, NY, 10029

9/30/19

Nevada Brain and Spine 3012 S Durango Drive, Las Vegas, NV, 89117

9/30/19

New England Cancer Specialists 105 Topsham Fair Mall Road Suite 1, Topsham, ME, 04086

9/30/19

New Jersey Regenerative Institute 197 Ridgedale Avenue #210, Cedar Knolls, NJ, 07927

9/30/19

New York Presbyterian Hospital 425 E 61st Street, New York, NY, 10065

9/30/19

North Central Baptist Hospital 520 Madison Oak Drive, San Antonio, TX, 78258

9/30/19

North Valley Breast Clinic (Dignity Health) 1335 Buenaventura Blvd, Redding, CA

7/2/19

Northeast Endocrinology Associates PA 5000 Schertz Parkway, Schertz, TX, 78154

9/30/19

Northern Light Mercy Hospital – Fore River Campus 175 Fore River Parkway, Portland, ME, 04102

9/30/19

NorthStar Orthopedics 999 N Main Street, Akron, OH, 44310

9/30/19

Northwest Community Hospital (Northwest Community Healthcare) 800 W Central Rd, Arlington Heights, IL

7/2/19

Northwestern Memorial Hospital (Northwestern Medicine) 251 E Huron St, Chicago, IL

7/2/19

NW Medical Center at Springdale 609 West Maple Avenue, Springdale, AR, 72764

9/30/19

OBGYN Partners for Health (Stanford Healthcare) 365 Hawthorne Avenue #301, Oakland, CA

7/2/19

Ochsner LSUHSC Monroe (formerly E A Conway Hospital) 4864 Jackson Street, Monroe, LA, 71202

9/30/19

Ochsner Medical Center of Kenner 180 W Esplanade Avenue, Kenner, LA, 70065

9/30/19

Ohio Health Sports Medicine and Primary Care 3705 Olentangy River Road Suite 260, Columbus, OH, 43214

9/30/19

One Medical 3885 24th Street, San Francisco, CA

7/2/19

Orange Advanced Imaging 230 S Main Street #101, Orange, CA, 92868

9/30/19

Palo Alto Medical Foundation – Dublin City Center (Sutter Health) 4050 Dublin Blvd., Dublin, CA

7/2/19

Palo Alto Medical Foundation – Fremont Center (Sutter Health) 3200 Kearney Street, Fremont, CA

7/2/19

Patients’ Hospital of Redding 2900 Eureka Way, Redding, CA

7/2/19

Peninsula Diagnostic Imaging 101 S San Mateo Drive, San Mateo, CA, 94401

9/30/19

Performance Spine and Sports Specialists 1603 E High Street, Pottstown, PA, 19464

9/30/19

PET/CT Las Colinas 7415 Las Colinas Blvd #110, Irving, TX, 75063

9/30/19

Phoenixville Hospital 140 Nutt Road, Phoenixville, PA, 19460

9/30/19

PMA Medical Specialists 2650 Egypt Road, Audubon, PA, 19403

9/30/19

Pontiac General Hospital 461 W Huron Street, Pontiac, MI, 48341

9/30/19

PRMA Plastic Surgery 9635 Huebner Road, San Antonio, TX, 78240

9/30/19

Providence Saint John’s Health Center (Providence Health & Services) 2121 Santa Monica Blvd, Santa Monica, CA

9/30/19

Radiology and Imaging Specialists 2115 Crystal Grove Drive, Lakeland, FL, 33801

9/30/19

River Valley Family Practice 308 Main Street, Olathe, CO, 81425

9/30/19

River Valley Medical Center 308 Main Street, Olathe, CO, 81425

9/30/19

Riverchase Dermatology 7331 Gladiolus Drive, Fort Myers, FL, 33908

9/30/19

Robert Wood Johnson University Hospital Hamilton 1 Hamilton Health Place, Hamilton Township, NJ, 08690

9/30/19

Rush University Medical Center 1611 W Harris, L1, Suite 001, Chicago, IL

7/2/19

Scarsdale Medical Group 600 Mamaroneck Avenue Suite 200, Harrison, NY, 10528

9/30/19

Scripps Green Hospital (Scripps Health) 10666 N Torrey Pines Road, La Jolla, CA

7/2/19

Scripps Memorial Hospital Encinitas (Scripps Health) 354 Santa Fe Drive, Encinitas, CA

7/2/19

Seattle Cancer Care Alliance Northwest Hospital 1560 N 115th Street, Seattle, WA, 98133

9/30/19

Sharp Grossmont Hospital 5555 Grossmont Center Drive, La Mesa, CA, 91942

9/30/19

Shasta Regional Medical Center 1100 Butte Street, Redding, CA

7/2/19

South Miami Hospital (Baptist Health South Florida) 6200 SW 73rd Street, Miami, FL

7/2/19

Southwest Cancer Surgery 7713 San Jacinto Place Suite 300, Plano, TX, 75024

9/30/19

Spring Valley Hospital Medical Center 5400 South Rainbow Blvd, Las Vegas, NV, 89118

9/30/19

St Francis Hospital 2122 Manchester Expressway, Columbus, GA, 31904

9/30/19

St Francis Hospital and Health Center South Campus 8111 S Emerson Avenue, Indianapolis, IN, 46237

9/30/19

St Mary’s Medical Center 2635 N 7th Street, Grand Junction, CO, 81501

9/30/19

St Vincent Medical Group 813 Southbridge Street, Auburn, MA, 01501

9/30/19

Stanford Ear Clinic 2452 Watson Court Suite 1700, Palo Alto, CA, 94303

9/30/19

Stanford Healthcare 300 Pasteur Dr, Palo Alto, CA

9/30/19

Strong Memorial Hospital 601 Elmwood Avenue, Rochester, NY, 14642

9/30/19

Summa Akron City Hospital 525 E Market Street, Akron, OH, 44304

9/30/19

Surgical Oncology Associates of South Texas 8715 Village Drive Suite 620, San Antonio, TX, 78217

9/30/19

Sutter Buttes Imaging 945 Shasta Street Suite 100, Yuba City, CA, 94991

9/30/19

Tahoe Forest Cancer Center 10121 Pine Avenue, Truckee, CA, 96161

9/30/19

Tamalpais Internal Medicine 23 Reed Blvd, Greenbrae, CA, 94904

9/30/19

Texas Health Cleburne 201 Walls Drive, Cleburne, TX, 76033

9/30/19

The Angeles Clinic 11818 Wilshire Blvd #200, Los Angeles, CA, 90025

9/30/19

The Center for Mental Health 605 E Miami Road, Montrose, CO, 81401

9/30/19

The San Antonio Orthopaedics Group 400 Concord Plaza Drive, San Antonio, TX, 78216

9/30/19

The START Center for Cancer Care 4383 Medical Drive, San Antonio, TX, 78229

9/30/19

Thomas Jefferson University Hospital 111 South 11th Street, Philadelphia, PA, 19107

9/30/19

Touchstone Imaging Flower Mound 3000 Corporate Court #400, Flower Mound, TX, 75028

9/30/19

Tri-City Medical Center 4002 Vista Way, Oceanside, CA

7/2/19

Tri-County Family Medicine 200 N Main Street, Wayland, NY, 14572

9/30/19

Tufts Medical Center 800 Washington Street, Boston, MA, 02111

9/30/19

UChicago Medicine (University of Chicago Medicine) 5841 S Maryland Ave, Chicago, IL

7/2/19

UCLA Medical Center 757 Westwood Plaza, Los Angeles, CA, 90095

9/30/19

UCSF Benioff Children’s Hospital San Francisco (UCSF Medical Center) 1975 4th St, San Francisco, CA, 94158

9/30/19

UCSF Center for Reproductive Health (UCSF Medical Center) 499 Illinois Street, San Francisco, CA

7/2/19

UCSF Gynecology (UCSF Medical Center) 2356 Sutter Street, San Francisco, CA

7/2/19

UCSF Helen Diller Comprehensive Cancer Center (UCSF Medical Center) 1600 Divisadero Street, 3rd Floor, San Francisco, CA, 94115

9/30/19

UCSF Medical Center – Mission Bay (UCSF Medical Center) 1825 Fourth St., San Francisco, CA, 94158

9/30/19

UCSF Medical Center – Mount Zion (UCSF Medical Center) 1600 Divisadero St, San Francisco, CA, 94115

9/30/19

UCSF Medical Center – Parnassus (UCSF Medical Center) 505 Parnassus Ave, San Francisco, CA

7/2/19

Unison Behavioral Health 1425 Starr Avenue, Toledo, OH, 43605

9/30/19

University Diagnostic Medical Imaging 1200 Waters Place, Bronx, NY

7/2/19

University Hospital – MU Health Care 1 Hospital Drive, Columbia, MO, 65212

9/30/19

University of Colorado Hospital 12605 E 16th Ave, Aurora, CO

7/2/19

University of Texas MD Anderson Cancer Center 1515 Holcombe Blvd, Houston, TX, 77030

9/30/19

Valley Medical Center 400 S 43rd Street, Renton, WA, 98055

9/30/19

Vanderbilt University Medical Center 1211 Medical Center Drive, Nashville, TN, 37232

9/30/19

Virginia Mason Hospital and Seattle Medical Center 1100 9th Avenue, Seattle, WA, 98101

9/30/19

Washington Hospital Healthcare System 2000 Mowry Ave, Fremont, CA

7/2/19

Washington Regional Medical Center 3215 N North Hills Blvd, Fayetteville, AR, 72703

9/30/19

Weill Cornell Medicine 407 E 61st Street, New York, NY, 10065

9/30/19

WellStar Kennestone Women’s Imaging Center (WellStar Health System) 677 Church St, Marietta, GA

7/2/19

White Plains Hospital 41 E Post Road, White Plains, NY, 10601

9/30/19

Witham Health Services 2605 N Lebanon Street, Lebanon, IN, 46052

9/30/19

Women Partners in OB/GYN 502 Madison Oak Drive #440, San Antonio, TX, 78258

9/30/19

The Patient Record Scorecard Methodology

The Patient Record Scorecard grades health care providers on how well they comply with a patient’s request, under the HIPAA Privacy Rule, to get copies of their medical records. Although there are a number of state laws that set a higher bar for patient access to records, only compliance with the HIPAA Privacy Rule was evaluated.

The score – between 1 to 5 stars – is based on the response of health care providers to one or more actual records requests submitted by patients (the patients request that their information be sent directly to Ciitizen in order to be populated into their Ciitizen personal record accounts). Ciitizen supports these requests by following up with each provider to make sure they get fulfilled.

The goal of the Patient Record Scorecard is to encourage and guide every health care provider to ultimately reach and maintain five stars. 

How we reach the score

The star ratings are based on compliance with four key components of the HIPAA Right of Access:

Accepts requests by email or fax: Providers may not create a barrier to access by requiring patients to submit requests in person or by mail. (45 CFR 164.524(b)(1), https://www.hhs.gov/hipaa/for-professionals/faq/2036/can-an-individual-through-the-hipaa-right/index.html)

Sent in format requested to the patient’s designated recipient: The provider sends the records in the format the patient requests, which is in digital form by email for text, CD for images, and sends it to the third party designated by the patient. (45 CFR 164.524(c)(2)(ii) & (c)(3)(ii), https://www.hhs.gov/hipaa/for-professionals/faq/2036/can-an-individual-through-the-hipaa-right/index.html)

Sent within 30 days*: The provider responds to the request within 30 days of receipt. (45 CFR 164.524(b)(2)(i))

*Providers can get credit for meeting the “within 30 days” component if within 30 days they provide a written statement of reasons for the delay and the date by which the records will be provided, and if the records are received within 60 days of receipt.

No unreasonable fees: Providers may only charge reasonable, cost-based (i.e., minimal) fees to cover labor costs of copying and supplies. (45 CFR 164.524(c)(4))

Star Ratings

One-Star - Non-HIPAA compliant

Providers get one star for accepting an access request from a patient by fax or e-mail. This means the provider at least has a HIPAA-compliant process in place for accepting patient record requests (for example, the patient is not asked to mail in a request or make the request in person).

Two-Stars - HIPAA compliant Substantial intervention

A provider earns two stars if they:

  • Meet all four of the HIPAA compliant components
  • Request had to be escalated more than once to a supervisor or the provider’s privacy official to ensure it was fulfilled in compliance with HIPAA. The need for intervention puts undue burden on the patient.

Three-Stars - HIPAA compliant with minimal intervention

A provider earns three stars if they:

  • Meet all four of the HIPAA compliant components
  • Request required only one escalation to a supervisor or chief privacy officer to educate, and bring to their attention, that staff were not meeting HIPAA requirements.

Four-Stars - HIPAA compliant with seamless process

A provider earns four stars if they:

  • Meet all of the HIPAA-compliant components
  • Request was processed seamlessly (i.e. without the need for any additional escalations to supervisors or privacy officials).

Five-Stars - HIPAA compliant and patient focused

Providers who earn five stars go above and beyond to put patients first by doing the following:

  • Send records in five days or less
  • Accept external request forms (i.e., not requiring that patients use a specific form)
  • Provide patients their records for free

For those health care providers where more than one request was submitted, the score reflects the provider’s performance based on the most recent records request. The Scorecard will be revised every three to six months to include new entries and updated scores from existing providers.