How Many Phone Calls to Get to the Center of the HIM Department?

Under the HIPAA Privacy Rule, covered entities — including hospitals, doctors, and health plans — must have processes in place to assure that individuals can exercise their rights, including the HIPAA Right of Access. We first blogged about this obligation back on February 12th .When we first started sending patient requests for their records, we...

Digital Delivery

GovLoopAlmost any information can be delivered digitally these days, whether it comes directly from a digital database or as a PDF scan attached to an email, and the privacy rules surrounding the release of medical records have taken these modern capabilities into account for patients requesting their health data. Under...

Giving Thanks

Kurt Owen MinistriesFrom the entire team at Ciitizen, we’re grateful for the tremendous encouragement we’ve received thus far in our mission to help patients control their health data. The outpour of feedback from doctors, health professionals, patients, and patient advocates thus far has been humbling, and each day we continue...

My Sister Tania

In April of 2014, my kid sister Tania went to the hospital complaining of pain in her breast. Her record shows that she described symptoms typically considered red flags for a tumor. She felt a hard mass in her left breast weeks before making this appointment. She claims the coloration...