HIPAA Right of Access Survey

A phone survey indicating how medical record providers are likely to comply with the HIPAA Right of Access.

Survey initiated August 2018 and is ongoing.

Want to view the Patient Record Scorecard? View here.

Contact us about your institution’s score.

Property Name

Location

INDICATES HIPAA Compliance

Sends in Format Requested (Electronic)

Sends to Patient

no unreasonable fees

Warner Hospital & Health Services422 West White Street, Clinton, IL, 61727

Clinton, IL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Washakie Medical Center400 S 15th St, Worland, WY, 82401

Worland, WY

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Washington Hospital Healthcare System2000 Mowry Ave, Fremont, CA, 94538

Fremont, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Watsonville Community Hospital2468, 75 Nielson St, Watsonville, CA, 95076

Watsonville, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Waupun Memorial Hospital620 W Brown St, Waupun, WI, 53963

Waupun, WI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

WB OP Surgery Center9970 Central Park Blvd. #100, Boca Raton, FL, 33428

Boca Raton, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Weatherford Regional Hospital3701 East Main Street, Weatherford, OK, 73096

Weatherford, OK

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Weill Cornell Physician’s Office1300 York Avenue, New York, NY, 10065

New York, NY

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wellington Regional Medical Center10101 Forest Hill Boulevard, Wellington, FL, 33414

Wellington, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wesley Birthcare Center3222 E. Murdock St., Wichita, KS, 67208

Wichita, KS

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wesley Children’s Hospital550 N. Hillside St., Wichita, KS, 67214

Wichita, KS

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wesley Derby Emergency Room and Imaging Center2648 N. Rock Rd, Derby, KS, 67037

Derby, KS

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wesley West Emergency Room & Diagnostic Center8714 W. 13th Street North, Wichita, KS, 67212

Wichita, KS

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wesley Woodlawn Hospital & ER2610 N. Woodlawn, Wichita, KS, 67220

Wichita, KS

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Anaheim Medical Center3033 West Orange Avenue, Anaheim, CA, 92804

Anaheim, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Boca Medical Center21644 State Rd. 7, Boca Raton, FL, 33428

Boca Raton, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Broward Imaging Center10230 W. State Road 84, Davie, FL, 33324

Davie, FL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Covina Medical Offices3280 E. Foothill Blvd., Pasadena, CA, 91107

Pasadena, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Creek Emergency Center12720 Tuckahoe Creek Ct, Richmond, VA, 23238

Richmond, VA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Florida Hospital8383 N Davis Hwy, Pensacola, FL, 32514

Pensacola, FL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Hills Hospital and Medical Center7300 Medical Center Driive, West Hills, CA, 91307

West Hills, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Hospital3300 Mercy Health Blvd., Cincinnati, OH, 45211

Cincinnati, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Houston Medical Center12141 Richmond Ave, Houston, TX, 77082

Houston, TX

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Kauai Medical Center4643 Waimea Canyon Drive, Waimea, HI, 96766

Waimea, HI

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Kendall Baptist Hospital9555 SW 162nd Ave, Miami, FL, 33196

Miami, FL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Los Angeles Medical Center6041 Cadillac Ave., Los Angeles, CA, 90034

Los Angeles, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Marion Community Hospital4600 SW 46th Ct, Ocala, FL, 34474

Ocala, FL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Salem Medical Office1160 Wallace Road NW, Salem, OR, 97304

Salem, OR

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Side Family Health Care100 East North Street, Taft, CA, 93268

Taft, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

West Valley Medical Center1717 Arlington Ave, Caldwell, ID, 83605

Caldwell, ID

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Western Arizona Regional Medical Center2735 Silver Creek Road, Bullhead City, AZ, 86442

Bullhead City, AZ

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Westlake Medical Campus Building A850 Columbia Road, Westlake, OH, 44145

Westlake, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Weston Family Health Center1825 North Corporate Lakes Blvd., Weston, FL, 33326

Weston, FL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Westside Medical Center2875 NE Stucki Avenue, Hillsboro, OR, 97124

Hillsboro, OR

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Westside Regional Medical Center8201 W Broward Blvd, Plantation, FL, 33324

Plantation, FL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

White Marsh Medical Center4920 Campbell Blvd., Nottingham, MD, 21236

Nottingham, MD

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Whitney Clinic1625 Van Ness Street, 3rd Floor, San Francisco, CA, 94109

San Francisco, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Whittier Medical Offices12470 Whittier Blvd., Whittier, CA, 90602

Whittier, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wilcox Memorial Hospital3-3420 Kuhio Hwy., Lihue, HI, 96766

Lihue, HI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Wilkes-Barre General Hospital575 North River Street, Wilkes-Barre, PA, 18764

Wilkes-Barre, PA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Willard Hospital1100 Neal Zick Rd., Willard, OH, 44890

Willard, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williams Family Center Lab3501 Knickerbocker Road, 2nd Floor, San Angelo, TX, 76904

San Angelo, TX

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williamsburg Comprehensive Breast CenterGeddy Outpatient Center, 400 Sentara Circle, Williamsburg, VA, 23188

Williamsburg, VA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williamsburg Regional Medical Center100 Sentara Circle, Williamsburg, VA, 23188

Williamsburg, VA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williamsport Regional Medical Center – Divine Providence Campus1100 Grampian Blvd., Williamsport, PA, 17701

Williamsport, PA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Willoughby Hills Family Health Center & Express Care2550 & 2570 SOM Center Road, Willoughby Hills, OH, 44094

Willoughby Hills, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Willow Creek Women’s Hospital4301 Greathouse Springs Road, Johnson, AR, 72741

Johnson, AR

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Winter Haven Hospital200 Ave. F N.E., Winter Haven, FL, 33881

Winter Haven, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Winter Haven Surgery Center325 Avenue B NW, Winter Haven, FL, 33881

Winter Haven, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Winter Haven Women’s Hospital101 Ave. O S.E., Winter Haven, FL, 33880

Winter Haven, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

HIPAA Right of Access Survey Methodology

We surveyed approximately 3000 health care institutions by phone, including hospitals and laboratories, regarding their processes for releasing digital records (including images) to patients in compliance with the HIPAA Right of Access.  We spoke directly with a representative of the Health Information Management or Patient Records department, or, in the case of images, the Radiology department.

What indicates non-compliance?

Our questions focused on the following aspects of compliance with the HIPAA Right of Access:

Will you send the records directly to the patient
Some institutions reported they would only send the records to another medical professional.

Will you accept a patient’s access requests by email or by fax?
Some institutions required the patient to come in person or to mail a request.

Will you send the records to a patient by email?
Some institutions refused to send electronic records by e-mail.

Do you charge patients for these records – and if so, how much?
Some institutions shared a fee amount; some refused to answer. We analyzed the information as follows:

Per OCR guidance on the Right of Access:

  • We considered an institution to be charging “reasonable fees” if they:
    • did not charge patients,
    • charged a flat fee of $6.50 or less, or reported fees that seemed to be based on reasonable labor costs for copying.
  • We considered an institution to be charging “unreasonable fees” if they:
    • charged per page fees, including fees for records retrieval, or charged a flat fee higher than $6.50.
  • Institutions who did not answer this question are reported as NA (not applicable).

All of the above questions touch on four key aspects of a patient's Right of Access under the HIPAA Privacy Rule. These include the right to:

  1. receive records directly;
  2. submit a request in ways that do not cause unreasonable delay or impose undue burden on the patient;
  3. receive records in the form and format requested, including receiving electronic records by e-mail and;
  4. have all fees for these records be reasonable (reasonable, cost-based fees for the labor needed to make the copy).
  5.  

Because this survey is based on questions about an institution’s process for releasing records to patients, we were not able to determine whether an institution would release records to patients within 30 days of receiving the request, which is another key aspect of the HIPAA Right of Access.