HIPAA Right of Access Survey

A phone survey indicating how medical record providers are likely to comply with the HIPAA Right of Access.

Survey initiated August 2018 and is ongoing.

Want to view the Patient Record Scorecard? View here.

Contact us about your institution’s score.

Property Name

Location

INDICATES HIPAA Compliance

Sends in Format Requested (Electronic)

Sends to Patient

no unreasonable fees

Alaska Regional Hospital2801 DeBarr Road, Anchorage, AK, 99508

Anchorage, AK

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Albany Care Center500 Pan Pablo Avenue, Albany, CA, 94706

Albany, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Albany Memorial Hospital600 Northern Blvd, Albany, NY, 12204

Albany, NY

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Albemarle Medical Center1144 N. Road Street, Elizabeth City, NC, 27909

Elizabeth City, NC

NO

na

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

na

Alhambra Medical Office1201 Alhambra Boulevard, Sacramento,, CA, 95816

Sacramento,, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Aliso Viejo Medical Offices24502 Pacific Park Dr., Aliso Viejo, CA, 92656

Aliso Viejo, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

All Saints Hospital Spring Street Campus3801 Spring Street, Racine, WI, 53405

Racine, WI

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Allen County Regional Hospital3066 N. Kentucky St., Iola, KS, 66749

Iola, KS

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alliance Medical Group in Pinole2160 Appian Way Suite 200, Pinole, CA, 94564

Pinole, CA

YES

na

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

na

Alliance Medical Group in San Pablo100A San Pablo Towne Center, San Pablo, CA, 94806

San Pablo, CA

YES

na

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

na

AllianceHealth Clinton100 N. 30th Street, Clinton, OK, 73601

Clinton, OK

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AllianceHealth Durant1800 University Blvd, Durant, OK, 74701

Durant, OK

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AllianceHealth Madill901 S. 5th Ave, Madill, OK, 73446

Madill, OK

YES

na

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

na

AllianceHealth Midwest2825 Parklawn Dr, Midwest City, OK, 73110

Midwest City, OK

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AllianceHealth Ponca City1900 N. 14th St, Ponca City, OK, 74601

Ponca City, OK

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Allison Radiation Oncology803 W Market Street, Suite 100, Lima, OH, 45805

Lima, OH

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alta Bates Comprehensive Cancer Center2001 Dwight Way, Berkeley, CA, 94704

Berkeley, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alta Bates Summit Medical Center- Merritt Campus350 Hawthorne Medical Center, Oakland, CA, 94609

Oakland, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alta Bates Summit Medical Center- Providence Campus3100 Summit Street, Oakland, CA, 94609

Oakland, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alta Bates Summitt Medical Center – Ashby Campus2450 Ashby Avenue-Room 1140, Berkeley, CA, 94705

Berkeley, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alta View Hospital9660 South 1300 East, Sandy, UT, 84094

Sandy, UT

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alta Vista Regional Hospital104 Legion Drive, Las Vegas, NM, 87701

Las Vegas, NM

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alton Memorial HospitalOne Memorial Drive, Alton, IL, 62002

Alton, IL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Alvarado Hospital Medical Center6655 Alvarado Road, San Diego, CA, 92120

San Diego, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Ambulatory Surgery at Glen Cove Hospital101 St. Andrews Lane, Glen Cove, NY, 11542

Glen Cove, NY

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Ambulatory Surgery Center2388 N California Street, Stockton, CA, 95204

Stockton, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AMCB Surgery Center-Southern Lakes709 Spring Valley Rd, Burlington, WI, 53105

Burlington, WI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

American Fork Hospital170 North 1100 East, American Fork, UT, 84003

American Fork, UT

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AMG Hospitalists2901 W Kinnickinnic River Pkwy Ste 305, Milwaukee, WI, 53215

Milwaukee, WI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AMG Urology Specialists14555 W National Ave Ste 140, New Berlin, WI, 53151

New Berlin, WI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amherst Family Health Center5172 Leavitt Road, Lorain, OH, 44053

Lorain, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amit Sanyal, MD- Hematology1200 John Q. Hammons Drive Suite 400, Madison, WI, 53717

Madison, WI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amita Health Adventist Medical Center Bolingbrook500 Remington Boulevard, Bolingbrook, IL, 60440

Bolingbrook, IL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amita Health Adventist Medical Center GlenOaks701 Winthrop Avenue, Glendale Heights, IL, 60139

Glendale Heights, IL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amita Health Adventist Medical Center Hinsdale120 North Oak St., Hinsdale, IL, 60521

Hinsdale, IL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amita Health Adventist Medical Center La Grange5101 S. Willow Springs Rd., La Grange, IL, 60525

La Grange, IL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Amita Health Alexian Brothers Medical Center Elk Grove Village800 Biesterfield Rd., Elk Grove Village, IL, 60007

Elk Grove Village, IL

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Anaheim Hills Imaging Center781 S Weir Canyon Road Suite 185, Anaheim, CA, 92808

Anaheim, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Anaheim Medical Center1111 W. La Palma Ave., Anaheim, CA, 92801

Anaheim, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Andalusia Health849 South Tree Notch Street, Andalusia, AL, 36420

Andalusia, AL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Anderson Hospital7500 State Rd., Cincinnati, OH, 45255

Cincinnati, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AnMed Health Cannon123 W G Acker Dr, Pickens, SC, 29671

Pickens, SC

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

AnMed Health Medical Center800 N Fant Street, Anderson, SC, 29621

Anderson, SC

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Annapolis Medical Center888 Bestgate Road, Suite 111, Annapolis, MD, 21401

Annapolis, MD

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Anne Arundel Medical Center2001 Medical Pkwy, Annapolis, MD, 21401

Annapolis, MD

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Antelope Valley Hospital1600 W. Avenue J, Lancaster, CA, 93534

Lancaster, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Antelope Valley Medical Offices615 W. Avenue L, Lancaster, CA, 93535

Lancaster, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Antioch Care Center4053 Lone Tree Way, Antioch, CA, 94509

Antioch, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Antioch Medical Center4501 Sand Creek Road, Antioch, CA, 94531

Antioch, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

ARH Our Lady of The Way11203 Main St, Martin, KY, 41649

Martin, KY

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

HIPAA Right of Access Survey Methodology

We surveyed approximately 3000 health care institutions by phone, including hospitals and laboratories, regarding their processes for releasing digital records (including images) to patients in compliance with the HIPAA Right of Access.  We spoke directly with a representative of the Health Information Management or Patient Records department, or, in the case of images, the Radiology department.

What indicates non-compliance?

Our questions focused on the following aspects of compliance with the HIPAA Right of Access:

Will you send the records directly to the patient
Some institutions reported they would only send the records to another medical professional.

Will you accept a patient’s access requests by email or by fax?
Some institutions required the patient to come in person or to mail a request.

Will you send the records to a patient by email?
Some institutions refused to send electronic records by e-mail.

Do you charge patients for these records – and if so, how much?
Some institutions shared a fee amount; some refused to answer. We analyzed the information as follows:

Per OCR guidance on the Right of Access:

  • We considered an institution to be charging “reasonable fees” if they:
    • did not charge patients,
    • charged a flat fee of $6.50 or less, or reported fees that seemed to be based on reasonable labor costs for copying.
  • We considered an institution to be charging “unreasonable fees” if they:
    • charged per page fees, including fees for records retrieval, or charged a flat fee higher than $6.50.
  • Institutions who did not answer this question are reported as NA (not applicable).

All of the above questions touch on four key aspects of a patient's Right of Access under the HIPAA Privacy Rule. These include the right to:

  1. receive records directly;
  2. submit a request in ways that do not cause unreasonable delay or impose undue burden on the patient;
  3. receive records in the form and format requested, including receiving electronic records by e-mail and;
  4. have all fees for these records be reasonable (reasonable, cost-based fees for the labor needed to make the copy).
  5.  

Because this survey is based on questions about an institution’s process for releasing records to patients, we were not able to determine whether an institution would release records to patients within 30 days of receiving the request, which is another key aspect of the HIPAA Right of Access.