HIPAA Right of Access Survey

A phone survey indicating how medical record providers are likely to comply with the HIPAA Right of Access.

Survey initiated August 2018 and is ongoing.

Want to view the Patient Record Scorecard? View here.

Contact us about your institution’s score.

Property Name

Location

INDICATES HIPAA Compliance

Sends in Format Requested (Electronic)

Sends to Patient

no unreasonable fees

Abrazo Arrowhead Campus18701 North 67th Ave., Glendale, AZ, 85308

Glendale, AZ

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Abrazo Central Hospital2000 West Bethany Home Rd., Phoenix, AZ, 85015

Phoenix, AZ

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Abrazo Scottsdale Campus3929 East Bell Rd., Phoenix, AZ, 85032

Phoenix, AZ

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Accelerated Urgent Care2400 K Street, Bakersfield, CA, 93301

Bakersfield, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Accelerated Urgent Care4871 White Lane, Bakersfield, CA, 93309

Bakersfield, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Accelerated Urgent Care9500 Stockdale Highway #100, Bakersfield, CA, 93311

Bakersfield, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Accelerated Urgent Care9710 Brimhall Road, Bakersfield, CA, 93312

Bakersfield, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Advance Imaging Center-BelleHarbour3920 A Bridge Road, Suite 100, Suffolk, AV, 23435

Suffolk, AV

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Advanced Imaging2380 Bechelli Ln, Redding, CA, 96002

Redding, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Advanced Imaging-First Colonial1080 First Colonial Road, Suite 101, Virginia Beach, VA, 23454

Virginia Beach, VA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Advanced Surgical Care10448 Old Olive Street Rd Ste 100, Creve Coeur, MO, 63141

Creve Coeur, MO

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Health Bakersfield2615 Chester Avenue, Bakersfield, CA, 93301

Bakersfield, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Health Clear Lake9245 Highway 53, Suite B, Lower Lake, CA, 95457

Lower Lake, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Health Feather River Hospital5974 Pentz Road, Paradise, CA, 95969

Paradise, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Health Howard Memorial1 Marcela Drive, Willits, CA, 95490

Willits, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Health St Helena27 Woodland Road, St Helena, CA, 94574

St Helena, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Health Ukiah Valley275 Hospital Drive, Ukiah, CA, 95482

Ukiah, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Medical Center – Hanford115 Mall Dr, Hanford, CA, 93230

Hanford, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Adventist Medical Center – Reedley372 W Cypress Ave, Reedley, CA, 93654

Reedley, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Agnesian Cancer Center430 E. Division Street, Fond du Lac, WI, 54935

Fond du Lac, WI

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

HIPAA Right of Access Survey Methodology

We surveyed approximately 3000 health care institutions by phone, including hospitals and laboratories, regarding their processes for releasing digital records (including images) to patients in compliance with the HIPAA Right of Access.  We spoke directly with a representative of the Health Information Management or Patient Records department, or, in the case of images, the Radiology department.

What indicates non-compliance?

Our questions focused on the following aspects of compliance with the HIPAA Right of Access:

Will you send the records directly to the patient
Some institutions reported they would only send the records to another medical professional.

Will you accept a patient’s access requests by email or by fax?
Some institutions required the patient to come in person or to mail a request.

Will you send the records to a patient by email?
Some institutions refused to send electronic records by e-mail.

Do you charge patients for these records – and if so, how much?
Some institutions shared a fee amount; some refused to answer. We analyzed the information as follows:

Per OCR guidance on the Right of Access:

  • We considered an institution to be charging “reasonable fees” if they:
    • did not charge patients,
    • charged a flat fee of $6.50 or less, or reported fees that seemed to be based on reasonable labor costs for copying.
  • We considered an institution to be charging “unreasonable fees” if they:
    • charged per page fees, including fees for records retrieval, or charged a flat fee higher than $6.50.
  • Institutions who did not answer this question are reported as NA (not applicable).

All of the above questions touch on four key aspects of a patient's Right of Access under the HIPAA Privacy Rule. These include the right to:

  1. receive records directly;
  2. submit a request in ways that do not cause unreasonable delay or impose undue burden on the patient;
  3. receive records in the form and format requested, including receiving electronic records by e-mail and;
  4. have all fees for these records be reasonable (reasonable, cost-based fees for the labor needed to make the copy).

Because this survey is based on questions about an institution’s process for releasing records to patients, we were not able to determine whether an institution would release records to patients within 30 days of receiving the request, which is another key aspect of the HIPAA Right of Access.