HIPAA Right of Access Survey

A phone survey indicating how medical record providers are likely to comply with the HIPAA Right of Access.

Survey initiated August 2018 and is ongoing.

Want to view the Patient Record Scorecard? View here.

Contact us about your institution’s score.

Property Name

Location

INDICATES HIPAA Compliance

Sends in Format Requested (Electronic)

Sends to Patient

no unreasonable fees

Willard Hospital1100 Neal Zick Rd., Willard, OH, 44890

Willard, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williams Family Center Lab3501 Knickerbocker Road, 2nd Floor, San Angelo, TX, 76904

San Angelo, TX

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williamsburg Comprehensive Breast CenterGeddy Outpatient Center, 400 Sentara Circle, Williamsburg, VA, 23188

Williamsburg, VA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williamsburg Regional Medical Center100 Sentara Circle, Williamsburg, VA, 23188

Williamsburg, VA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Williamsport Regional Medical Center – Divine Providence Campus1100 Grampian Blvd., Williamsport, PA, 17701

Williamsport, PA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Willoughby Hills Family Health Center & Express Care2550 & 2570 SOM Center Road, Willoughby Hills, OH, 44094

Willoughby Hills, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Willow Creek Women’s Hospital4301 Greathouse Springs Road, Johnson, AR, 72741

Johnson, AR

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Winter Haven Hospital200 Ave. F N.E., Winter Haven, FL, 33881

Winter Haven, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Winter Haven Surgery Center325 Avenue B NW, Winter Haven, FL, 33881

Winter Haven, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Winter Haven Women’s Hospital101 Ave. O S.E., Winter Haven, FL, 33880

Winter Haven, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Women’s Center1395 FL-7 #200, Wellington, FL, 33414

Wellington, FL

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Women’s Children’s Hospital4600 Ambassador Caffery Pkwy, Lafayette, LA, 70508

Lafayette, LA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Women’s Health Center1739 Cleveland Rd., Wooster, OH, 44691

Wooster, OH

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Women’s Imaging Center161 West Peachtree Avenue, Foley, AL, 36535

Foley, AL

NO

na

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

na

Women’s Pavillion1499 Fair Rd | Hwy 67, Statesboro, GA, 30458

Statesboro, GA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Women’s Health Office44105 15th St. W., 4th Floor, Lancaster, CA, 93534

Lancaster, CA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Women’s Hospital Saint Joseph East – Lexington170 North Eagle Creek Drive, Lexington, KY, 40509

Lexington, KY

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Womens Diagnostic Center218 South Herlong Avenue, Rock Hill, SC, 29732

Rock Hill, SC

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Woodbridge Medical Center14139 Potomac Mills Road, Woodbridge, VA, 22192

Woodbridge, VA

YES

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

Woodland and Davis Advanced Imaging & Outpatient Surgery Center1321 Cottonwood Street, Woodland, CA, 95695

Woodland, CA

NO

Accepts Requests by Email or Fax

Sends in Format Requested (Electronic)

no unreasonable fees

HIPAA Right of Access Survey Methodology

We surveyed approximately 3000 health care institutions by phone, including hospitals and laboratories, regarding their processes for releasing digital records (including images) to patients in compliance with the HIPAA Right of Access.  We spoke directly with a representative of the Health Information Management or Patient Records department, or, in the case of images, the Radiology department.

What indicates non-compliance?

Our questions focused on the following aspects of compliance with the HIPAA Right of Access:

Will you send the records directly to the patient
Some institutions reported they would only send the records to another medical professional.

Will you accept a patient’s access requests by email or by fax?
Some institutions required the patient to come in person or to mail a request.

Will you send the records to a patient by email?
Some institutions refused to send electronic records by e-mail.

Do you charge patients for these records – and if so, how much?
Some institutions shared a fee amount; some refused to answer. We analyzed the information as follows:

Per OCR guidance on the Right of Access:

  • We considered an institution to be charging “reasonable fees” if they:
    • did not charge patients,
    • charged a flat fee of $6.50 or less, or reported fees that seemed to be based on reasonable labor costs for copying.
  • We considered an institution to be charging “unreasonable fees” if they:
    • charged per page fees, including fees for records retrieval, or charged a flat fee higher than $6.50.
  • Institutions who did not answer this question are reported as NA (not applicable).

All of the above questions touch on four key aspects of a patient's Right of Access under the HIPAA Privacy Rule. These include the right to:

  1. receive records directly;
  2. submit a request in ways that do not cause unreasonable delay or impose undue burden on the patient;
  3. receive records in the form and format requested, including receiving electronic records by e-mail and;
  4. have all fees for these records be reasonable (reasonable, cost-based fees for the labor needed to make the copy).

Because this survey is based on questions about an institution’s process for releasing records to patients, we were not able to determine whether an institution would release records to patients within 30 days of receiving the request, which is another key aspect of the HIPAA Right of Access.