The Patient Record Scorecard

UCSF Medical Center – Mission Bay (UCSF Medical Center)

1825 Fourth St. San Francisco, CA

A provider earns five stars if they:

  • Sending records in five days or less
  • Accepting external request forms (i.e., not requiring that patients use a specific form)
  • Providing patients their records for free

HIPAA Compliant Components

  1. Accepts requests by email or fax
  2. Sends records in format request and to requested designee
  3. Sends records in 30 days or less
  4. No unreasonable fees

ESCALATION TO SUPERVISOR

0

Escalations required for each request

2

Average number of escalations* * Based on scored institutions.

2

0

1 escalation
12 escalations
This provider performed better than 36 of the 51 providers contacted.

DAYS TO SEND

0

Number of days it took provider to send records after contacting

8

Average number of days taken to send* * Based on scored institutions.

8

0

1 Day
35 Days
This provider performed better than 47 of the 51 providers contacted.