The Patient Record Scorecard

Rush University Medical Center

1611 W Harris, L1, Suite 001 Chicago, IL

A provider earns two stars if they:

Met all four of the HIPAA compliant components but only after the request had to be escalated more than once to a supervisor or the provider’s privacy official to ensure it was fulfilled in compliance with HIPAA. The need for intervention puts undue burden on the patient.

HIPAA Compliant Components

  1. Accepts requests by email or fax
  2. Sends records in format request and to requested designee
  3. Sends records in 30 days or less
  4. No unreasonable fees

HIPAA-Compliant Components

  • Yes

    Accepts Record Requests via Email or Fax

  • Yes

    Sent in Form and Format Requested

  • 19

    Days To Receive Records 13.26 Average

  • $0.00

    Fees Charged

Ease of Access

  • 3

    Follow-Up Communications 1.2 Average

  • 3

    Escalations to Supervisor 0.43 Average

  • Yes

    Accepts HIPAA-Compliant Request Forms

  • No

    Sent in 5 Days or Less