The Patient Record Scorecard

Rush University Medical Center

1611 W Harris, L1, Suite 001 Chicago, IL

A provider earns four stars if they:

  • Met all of the HIPAA-compliant components
  • Processed request seamlessly (e.g., without the need for any additional escalations to supervisors or privacy officials).

HIPAA Compliant Components

  1. Accepts requests by email or fax
  2. Sends records in format request and to requested designee
  3. Sends records in 30 days or less
  4. No unreasonable fees

ESCALATION TO SUPERVISOR

0

Escalations required for each request

2

Average number of escalations* * Based on scored institutions.

2

0

1 escalation
12 escalations
This provider performed better than 36 of the 51 providers contacted.

DAYS TO SEND

12

Number of days it took provider to send records after contacting

8

Average number of days taken to send* * Based on scored institutions.

8

12

1 Day
35 Days
This provider performed worse than 34 of the 51 providers contacted.