ESCALATION TO SUPERVISOR
Escalations required for each request
Average number of escalations* * Based on scored institutions.
DAYS TO SEND
Number of days it took provider to send records after contacting
Average number of days taken to send* * Based on scored institutions.
FOLLOW-UP CALLS / REQUEST
Follow-ups for each request to provider’s medical records department* *This measurement not included in provider score
Average number of follow-up calls per request* * Based on scored institutions.