The Patient Record Scorecard

Montefiore Hospital (Montefiore Health System)

111 East 210th Street Bronx, NY

A provider earns two stars if they:

Met all four of the HIPAA compliant components but only after the request had to be escalated more than once to a supervisor or the provider’s privacy official to assure it was fulfilled in compliance with HIPAA. The need for intervention puts undue burden on the patient.

HIPAA Compliant Components

  1. Accepts requests by email or fax
  2. Sends records in format request and to requested designee
  3. Sends records in 30 days or less
  4. No unreasonable fees

ESCALATION TO SUPERVISOR

4

Escalations required for each request

2

Average number of escalations* * Based on scored institutions.

2

4

1 escalation
12 escalations
This provider performed worse than 41 of the 51 providers contacted.

DAYS TO SEND

6

Number of days it took provider to send records after contacting

8

Average number of days taken to send* * Based on scored institutions.

8

6

1 Day
35 Days
This provider performed better than 24 of the 51 providers contacted.