Blog

How Many Phone Calls to Get to the Center of the HIM Department?

Under the HIPAA Privacy Rule, covered entities — including hospitals, doctors, and health plans — must have processes in place to assure that individuals can exercise their rights, including the HIPAA Right of Access. We first blogged about this obligation back on February 12th .When we first started sending patient requests for their records, we...

Asking For A Friend

I often get asked whether a close friend or family member can ask for another individual’s medical records. The very sick often have little energy to devote to obtaining their records, a time and energy-consuming process, so friends and family members frequently act as caregivers, and they are eager to...

On the Clock

In our previous post, we talked about the limitations of static patient portals, which hopefully will soon be going the way of the dinosaur. But not soon enough. In our work to help patients get all of their medical records related to their cancer diagnosis and care, we have noticed...