Blog

Asking For A Friend

I often get asked whether a close friend or family member can ask for another individual’s medical records. The very sick often have little energy to devote to obtaining their records, a time and energy-consuming process, so friends and family members frequently act as caregivers, and they are eager to...

On the Clock

In our previous post, we talked about the limitations of static patient portals, which hopefully will soon be going the way of the dinosaur. But not soon enough. In our work to help patients get all of their medical records related to their cancer diagnosis and care, we have noticed...

Paper Tiger

Over the past few weeks we’ve detailed some of the more frustrating issues faced by our data retrieval team when following up on patient medical records requests. The goal of each story was to illuminate, in detail, just how aggravating it can be for someone in dire need of their...

Digital Delivery

GovLoopAlmost any information can be delivered digitally these days, whether it comes directly from a digital database or as a PDF scan attached to an email, and the privacy rules surrounding the release of medical records have taken these modern capabilities into account for patients requesting their health data. Under...